Returns & Exchanges

At pottcandles, we want you to love every scent and glow. If you are not completely satisfied with your purchase, you can return your unused items within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the unused candle or accessory in its original packaging to ensure it remains protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing